Support

Your progress is saved automatically on your device. When cloud save is available, it syncs through your Google Play Games (Android) or Apple Game Center (iOS) account, so signing in with the same account on a new device restores your run.

First, make sure you’re signed in to the same Google Play Games / Game Center account you played with before. If progress still doesn’t appear, email us at contact@joltyhero.com with your platform and, if known, your Player ID (in the Game’s Settings) and we’ll take a look.

Open Settings → Delete Progress in the Game to wipe your local save instantly. For full options, including cloud save and account data, see our Delete Your Data page.

Yes. JoltyHero is free to download and play, supported by ads and optional in-app purchases (such as cosmetics and coin packs). None of the purchases are required to enjoy the game.

Permanent purchases (like removing ads or a skin) are tied to your store account. Reinstall the Game and sign in with the same Google account or Apple ID you bought with, then use the in-game restore option if prompted. Consumable items (like coins) are added to the account they were bought on.

Purchases are handled by Google Play and the Apple App Store; sometimes an item takes a moment to arrive. Restart the Game first. If it still hasn’t appeared, email contact@joltyhero.com with your platform and the approximate date and item, and we’ll help. Refunds are issued by Google Play or Apple.

In the EEA, UK and Switzerland you can change your ad-consent choice any time in the Game’s Settings. On iOS you can also manage tracking under Settings → Privacy & Security → Tracking. You can reset your advertising ID under Settings → Google → Ads (Android) or Settings → Privacy & Security → Apple Advertising (iOS). More detail is in our Privacy Policy.

No. JoltyHero doesn’t require an account with us. Cloud save uses your existing Google Play Games or Game Center account — we never ask for a password.

JoltyHero is made for a general audience and is not directed at children under 16. Where we can’t confirm a player meets the digital age of consent, we serve only non-personalized ads. See our Privacy Policy for details.

Make sure you’re on the latest version from the store, restart your device, and close background apps. If the problem continues, email us your device model and OS version at contact@joltyhero.com — crash details help us fix it fast.